Holyhead Primary Healthcare Centre

Patient Charter

Your Obligation as a Patient:

• Please treat all our staff with the same courtesy and respect offered to you
• Patients are responsible for their own health and health of their children and should co-operate with the practice in endeavoring to keep them healthy. We give you professional help and advice. Please act on it.
• Keeping appointments and being on time, or Giving as much notice as possible if you wish to cancel or alter an appointment.
• We can give an appointment you no longer want to someone else who needs it, if you let us know in time.
• Coming to the surgery, during surgery hours whenever possible and only request a home visit if you are not well enough to get to the surgery. If you do need a home visit please try to ask before 10am. Request out of surgery hour’s home visits, or advice, only when truly necessary
• Please provide a contact phone number and leave the light on at night to help the visiting doctor.
• Informing the practice of any change of address and making sure we have your telephone number.
• If you are attending for outpatient appointments, please also inform the hospital/clinic
• Making requests for repeat prescriptions at least-two working days before you need your medication
• No smoking in the waiting room or anywhere else in the health centre, as we have a no smoking policy.
• Ask if you are unclear about your medication or treatment
• Please think twice before calling out the Emergency Service (Prime Care) or attending A&E Dept.