Coronavirus update on GP Appointments

We wanted to let you know that the practice is open as usual to look after you during this challenging time.There have been changes to GP appointments because of coronavirus (COVID-19). We are organizing Telephone and Video consultations with clinicians

If you are concerned about your or your family’s health, follow your instincts and do not delay or avoid seeking medical advice. You can access us by calling 0121 554 8516 during our opening hours

If you don’t have access to smart phone or Laptop for consultations, please reach to surgery and knock 3 times on help window. Our staff will assist you.
Please note that although we are open, you will not be allowed to enter the building unless you have been contacted by a member of our team asking you to attend the practice.

During this pandemic, we are using accuRx to provide better service to our patients

• Text messages to patients
• Medical surveys
• Sending Digital Documents to patients
• Text and Photo Response
• Patient Triage
• Video Consultations

We want to continue serving you as normally as possible during this time. To keep you safe and reduce transmission

If you think you might have coronavirus or you’ve been in close contact with someone with coronavirus, Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone

About Us

” A patient is the most important person in our practice. He/She is not an interruption to our work. He/She is the purpose of it. He/She is not an outsider in our practice, is a part of it. We are not doing a favour by serving him/her, is doing us a favour by giving us an opportunity to do so “ Holyhead Primary Healthcare Centre aim to be a successful modern family practice working as a team with well trained and motivated staff, to achieve a high standard of care for all our patients. We offer a personal and friendly service and encourage our patients to take an active interest in their health care. We manage your illnesses and help to keep you fit by offering a range of preventive services. The practice wishes to provide primary care service that is sensitive to patients and carers. Every part of the work is lead by clinicians who have listed to the views of their patients and know what is needed. The practice is committed to improve the healthcare experience for its patients and staff alike through a process and vision of ‘Keep Improving The Experience’.

Download our broucher, please Click here…

General Data Protection Regulation (GDPR) guidance

The Practice Data Protection Officer is Aden and GEMCSU, and is available via
email: agem.dpo@nhs.net Tel: 0121 6110730

Further information:

How We Use Your Information Leaflet
Practice Privacy Notice for Patients

Extended Care Service

Your practice and other local Practices are working in partnership to provide additional GP appointments outside of normal practice hours.

The service offers pre-bookable, routine primary care appointments between 6.30pm – 8pm during the week and also over the weekend with a range of clinicians including GPs, nurses and health care assistants.

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. Your appointment may be with another practice in the area and may not be at your registered practice.

Extended hours appointments are for routine general practice issues and not for urgent care.  If urgent care is required please call NHS111 for advice.

For more information please click on the following link: www.extendedcare.co.uk